Contact Us
For account, international connection, billing, or refund questions, submit a ticket through your dashboard. Keep the issue and any related records in one ticket for easier follow-up.
Contact Options
Dashboard Support Tickets
Use this option for questions about your account, orders, plan, or connection. Sign in to your dashboard and describe the issue, what you’re seeing, and what you’ve already tried. Add details and check replies in the dashboard.
No contact email is currently published on this site, so email support isn’t available. For account or subscription questions, submit a support ticket. VPNZD requires no email address to create an account—just a username and password. Never include your password in a support request.
Telegram
No Telegram contact account is currently published on this site, so there’s no Telegram link here. For order, billing, or refund questions, submit a request through your dashboard to keep the details and handling history together.
Before You Submit
What should I include about my account or subscription?
Say whether the issue comes up when signing in, viewing your plan, or retrieving your subscription, and include any on-screen message. For payment or plan status questions, you can also include relevant order details. Before sharing screenshots, hide your password, sensitive payment details, and full subscription link.
What details should I provide for connection issues?
Include your platform, the route name shown in your client, your current network environment, and any error message. List what you’ve tried, such as switching routes or importing your subscription again. Say whether all services are affected or just one website; this helps distinguish a route issue from restrictions imposed by the destination service.
How do I submit a billing or refund request?
In your ticket, include the relevant order, plan name, and what you’d like us to check. Monthly plan data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and never expire. VPNZD offers a 60-day no-questions-asked refund policy. See the refund policy for details.
Replies & Follow-Up
We haven’t published a fixed response time, so we can’t provide a definite wait estimate. Check your ticket for updates and progress. Order checks or connection troubleshooting may require additional information.
Check for replies in your dashboard after submitting a ticket. If you have new details or screenshots about the same issue, add them to the original ticket to keep the context together. Email and Telegram contact details aren’t currently published, and no response times are promised for those channels.
For step-by-step instructions, start with the beginner’s guide. For common account, connection, and billing questions, see the support page.